What happens between their form and you?
They choose the job
A leak or damage, painting, cleaning or moss treatment, a re-roof, spouting or downpipes, an inspection or report, or something else.
They say what the roof is
Iron or longrun (including COLORSTEEL), decramastic or pressed metal tiles, concrete or clay tiles, membrane or butynol, or not sure. Plenty of people pick not sure, so expect to confirm it yourself on site.
They enter a postcode
It decides which local roofers see the job.
They leave contact details and tick consent
First name, email and phone number. Before any roofer sees it, we check the mobile number is genuine.
Local roofers see it, and one takes it
Checked roofers covering that area see the job type, the roof, and the homeowner's first name and suburb. The first to take it gets the full contact details. If it's still untaken after 48 hours, roofers elsewhere in the region may see it.
What exactly did the homeowner agree to?
The quote form reads, word for word: "I'm happy for Find My Roofer to pass my name, email, number and job details to one local roofer so they can call me about this job."
So a call or an email from you about this job is what they asked for. Each job keeps a record of that consent: the wording they agreed to, and when they sent the form. Newsletters and promotions are a separate question, covered below.
What's in each job you receive?
- Before you take it: the type of job, what the homeowner thinks the roof is made of, their first name and their suburb
- Once you take it: their first name, mobile number, email address and job details
- A mobile number we've checked is real
- A record of their consent, showing the wording they agreed to and when they sent the form
- No photos, because the quote form doesn't take them, so ask for some on the call if they'd help
- No street address, because the form doesn't ask for one, so you'll get it when you book the visit
What does privacy law expect of you?
Once you hold a homeowner's details, the Privacy Act 2020 applies to you like any business. Keep them reasonably secure, use them for the reason they were given, and don't pass them on without grounds the Act allows.
Since 1 May 2026, a business that gets someone's personal information from another source generally has to tell that person (IPP3A), unless the business that first collected it already told them it would be passed on, along with the other required details. Our form tells homeowners their details go to one local roofer.
Can you add them to your marketing?
Not without asking. The Unsolicited Electronic Messages Act 2007 covers commercial emails, texts and instant messages, and the sender has to prove consent was given. Each one needs a free, working unsubscribe, and an unsubscribe request has to be honoured within five working days.
The Department of Internal Affairs says the Act doesn't cover telemarketing calls. Even so, someone who agreed to one roofer ringing about a leak hasn't agreed to sales calls. If you'd like to send seasonal reminders about moss treatment or a spouting clean later on, ask, and keep a note of their yes.
Does anyone else see the job?
Other checked roofers who cover the area can, but only the job itself, the first name and the suburb. The phone number and email go to the roofer who takes it first. Nobody else is ever given them.
We don't sell jobs or homeowner details, and they don't go on any list.
What if a job isn't what it looked like?
Fake numbers and requests that aren't roofing work can turn up from any source, even with mobile numbers checked. If a job's details turn out to be wrong, tell us and we'll review it.
What we'd do with every job
Make contact the same day, even if it's just to book a time to look. The homeowner was told one roofer would be in touch, so you're not fighting four others for their attention, and a prompt first contact gives your quote a good start.